What should auditors do if questionnaire responses are unclear or insufficient?

When auditors encounter unclear or insufficient responses to questionnaires, it is essential to seek clarification from the responder and document this clarification. This approach ensures that any ambiguities are addressed directly, allowing auditors to gather the precise information needed to assess compliance and risks accurately.

By obtaining clarification, auditors can avoid misinterpretations and ensure that their findings are based on accurate and complete data. This proactive step enhances the quality of the audit, as it provides a clearer understanding of the compliance environment and the specific areas under scrutiny. Documenting the clarification further supports the audit trail, allowing for a more robust record of interactions and insights gained during the audit process. This is crucial for maintaining the integrity of the audit and for any future inquiries or reviews.